E9010 sits right beside the voltage code but means something different. The cooktop is not complaining about too much or too little power; it is saying it has been wired differently from what its connection diagram…
E9010 sits right beside the voltage code but means something different. The cooktop is not complaining about too much or too little power; it is saying it has been wired differently from what its connection diagram requires. Models that can run on several supply arrangements use bridging links and phase wires set in a particular pattern, and a wrong pattern triggers this. It usually shows up right after an installation, a move or a rewiring.
1. Turn the cooktop off at its breaker and leave it off. 2. Do not open the connection block or move any wires. 3. If the cooktop was just installed or moved, tell the installer or electrician exactly what the display shows and ask them to compare the connection against the diagram. 4. If it was working before, call us.
No. E9000 reports a voltage outside the allowed range, while E9010 reports a wiring pattern that does not match the diagram. They appear next to each other in the manual but call for different checks.
No. Resetting the breaker does not change how the wires are connected. The connection must be corrected by someone qualified who can read the diagram and work safely at the terminal block.
Typically not, since the cause is the installation. Check your paperwork. If the connection is right and the code remains, we diagnose the cooktop and give a written price, with a 30-day warranty on our work.
A technician diagnoses it on site and gives you the price in writing before any work starts.