The black SHE43DM6N finishes the SHE43DM trio, with 12 place settings, 48 dBA sound level, a 23 3/4 inch deep stainless tub, AquaStop protection and a touch panel. One consequence of that deep tub is easy to miss: the back of the machine sits closer to the wall, leaving less room for the drain hose and supply line.
Quite a few no-drain calls on these machines end with a hose pinched against a shut-off valve placed in the wrong spot, behind the tub. The cure is plumbing, not parts. A technician who goes straight for the pump may spend an hour on the wrong thing.
Related findings are standing water that returns right after being bailed out, and touch keys that stop responding one by one as the membrane ages. We pull the machine forward on its feet to look behind it, with water and power off.
If the sump fills on its own, the water is coming back along the drain line and not arriving from the supply. Suspect a high loop that is missing, an air gap that is blocked, or a hose pinched at the rear.
Usually, but only briefly. With water and power off it slides forward on its feet; we free or reroute the line and slide it home. The countertop and cabinets stay where they are.
It can be, but a crushed hose behind a deep tub is more common, so we look there first. It takes a few minutes and saves replacing a good pump.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.