The SHP78DP5N is one more D-run pocket-handle dishwasher from the 800 Series, rated 42 dBA and sized for 16 place settings, drying with CrystalDry and protected by AquaStop Plus, with Home Connect as well. The racking is the interesting part: an upper RackMatic basket that sits at a range of heights, and lower tines that fold flat.
Each of those adjustments is a small mechanism, and each gets handled twice a day for years. On a top-tier Bosch like this, rack hardware now brings in more service calls than the pump does.
What we usually find is a fold-down tine row that has lost its detent, a RackMatic latch that has dropped a notch on one side and tilts the basket, or wheel axles worn oval so the rack rolls unevenly. These parts are inexpensive next to the wash system they protect.
Yes. Tine rows come as replaceable sections. We think it is a sensible repair: flattened tines let plates rest against each other and the wash suffers.
Usually one side's RackMatic latch has slipped a notch or a wheel axle has worn. We test both sides together so the basket ends up level.
The racks, normally. The pump and heater are built for a long life, while baskets are moved and loaded daily, so wear shows there well ahead of the machinery.
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