Bright, then dim, then bright again: that rhythm confuses owners of the NET8069UC. It is an 800 Series electric cooktop for a 30 inch opening, with radiant elements under 31 inch black ceramic glass and a residual heat indicator for every zone.
Below full power, a radiant element does not simply run cooler. It switches off and on to average the heat. That is normal, and it explains why a zone set to medium glows and fades. Owners describing the cooktop as cutting out are describing correct operation.
Genuine problems are different. An element can crack beneath the glass and heat unevenly. The indicator staying lit for a long while after use is also expected. At a visit we watch a full cycle, inspect the element for cracks, and tell you honestly which behavior is normal.
Below full power the element cycles on and off to average the heat, so it glows and fades. That is normal operation and not a failure.
No. A cracked element can heat unevenly, but so can a warped pan. Try another flat pan first, and if the unevenness remains, call us.
As long as the glass is hot, which may be a long time after cooking. Wait for it to go out before wiping or touching the zone.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.