The SHP78CM5N is the 800 Series pocket-handle dishwasher most Americans see in showrooms. It is rated 42 dBA and has space for 16 place settings, with RackMatic on its three racks and Home Connect alongside AquaStop Plus. What the tier is really sold on is CrystalDry: a zeolite mineral, sealed in a pouch under the tub, that gives off heat while it absorbs moisture.
That is how an 800 Series gets plastic lids dry when a condensation-drying Bosch leaves them wet. The mineral is not consumed and never needs refilling. Over the years, what occasionally gives out is the little fan and air duct that move humid air over the pouch.
When an owner tells us drying has slipped, we begin by checking that airflow path. Two other things show up in older units: third-rack feed jets that scale shut in hard water, and a slow seep around the pump seal that fills the base pan and trips E15.
Never, as a routine. Each cycle's heat regenerates the mineral. When drying declines, the fan or duct is the better suspect, and checking those is far smaller than replacing the whole base assembly.
Probably not. If the wash is still hot and dishes are clean, the heater is working. Damp plastics specifically point us toward the CrystalDry airflow instead.
Water has reached the base pan and tripped the sensor. Turn off the supply and call us. A weeping pump seal is one frequent reason, and it will keep leaking until repaired.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.