The SHX78DM5N belongs to the D-generation of the bar-handle 800 Series. Bosch rates it 42 dBA, with three racks holding 16 place settings, and fits CrystalDry. Insulation and extra hardware make it heavy, so how it was installed matters more than usual.
Fixing it down is not optional: it must be anchored either under the counter or against the side cabinets. A dishwasher that was never anchored rocks forward whenever the door is pulled down and loaded. The repeated tipping is what damages hinges, which the owner then blames on early failure.
Our first look on a model like this is the mounting, before we judge any hinge. We also see toe kick panels rattling after their clips have been removed and refitted many times.
No, it should stay planted. Have it anchored to the counter or to the cabinet sides, because until then the hinges are carrying a load they were never designed to take.
Bosch supplies brackets that fix to the cabinet sides, so nothing needs drilling up into the stone. We can fit those brackets if the original installer skipped them.
Check how the machine is mounted first. If it is loose, new hinges will wear out in the same manner, so we correct the cause together with the worn parts, and nothing gets replaced twice.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.