You fill the tank to the top and the display still says Add Water. The machine decides the tank is low in two ways: a small float carrying a magnet closes a magnetic switch, and a…
You fill the tank to the top and the display still says Add Water. The machine decides the tank is low in two ways: a small float carrying a magnet closes a magnetic switch, and a software counter tracks the flow meter as a backup. When the float sticks to the tank wall, the switch believes the tank is empty. Silt or a slimy film from a tank that sat with water in it is the typical reason.
1. Lift the tank out and empty it. 2. Wash it by hand with warm water and a soft brush, including the float and the wall it slides against. 3. Rinse well, fill with fresh water, and seat it firmly. 4. Run one drink. If the message remains, call us. Skip abrasive pads, which scratch the plastic.
Usually the float is stuck, so the switch thinks the water is gone. A thorough hand wash of the tank often frees it. If not, the float assembly or switch may need replacing.
Often the machine just refuses to brew, so there is little to use. Do not bypass the sensor. If cleaning does not help, we can check the switch and price any repair in writing.
Empty and wash the tank regularly instead of topping off water for days. Fresh water and a quick rinse keep silt and film away, and descaling on schedule helps the whole machine.
A technician diagnoses it on site and gives you the price in writing before any work starts.