A cycle finishes and the display asks for beans, even though the container looks full. The machine does not guess from the hopper. It measures how much ground coffee actually landed in the brewing chamber, so…
A cycle finishes and the display asks for beans, even though the container looks full. The machine does not guess from the hopper. It measures how much ground coffee actually landed in the brewing chamber, so the message arrives at the end of a drink, not the start. Three reasons explain a full container: beans not dropping into the grinder, oily beans clinging, or a grind so fine that the coffee did not arrive in time.
1. Empty the bean container completely. 2. Wipe the inside clean and dry. 3. Refill with fresh beans that are not shiny with oil. 4. Move the grind one step coarser while the grinder is running and try a drink. If Add Beans keeps appearing, call us. Never put fingers into the grinder opening.
The machine counts what reached the brewing chamber, not what sits in the hopper. Oily beans that bridge over the opening, or a grind too fine, can starve the chamber even when the hopper is full.
Try a drier, less glossy roast if the container walls look greasy. Beans with a lot of surface oil are the common culprit, and a clean container with a new roast often settles it.
If a clean container, fresh beans and a coarser grind do not stop it, the grinder or its feed may need inspection. We quote in writing before work and warranty our repair for 30 days.
A technician diagnoses it on site and gives you the price in writing before any work starts.