The B36CT81ENS is a later build in the 800 Series counter-depth French door line, using the 72 inch cabinet. Its freezer is made of three tiers, with inner baskets that travel along with the outer drawer on synchronized runners. Owners who store a lot of frozen food use that arrangement every day.
Because the baskets and drawer are linked, one side of the linkage can jump out of position. The result is a drawer that sticks partly open with frozen packages in the way. It looks dramatic, but it is mechanical and has nothing to do with cooling. A drawer that will not close fully does cause its own trouble, though: ice builds along the seal, and left for days it frosts the whole compartment.
On a visit we first clear the drawer and make sure no package is jammed against the runners, then inspect the linkage. We also look at the interior water line, which can freeze after repeated door-open alarms, and we tell frost caused by a leaking seal from the even frost on the back panel that signals a defrost problem.
Take the food out, look for anything snagged on the runners, then have the mechanism examined. A drawer left slightly open can frost the whole compartment in a matter of days.
Frost gathered near a door or drawer seal points to a sealing problem. Frost building evenly across the rear panel is the pattern that suggests the defrost system instead.
It is a mechanical repair, not a cooling one, so it usually costs far less than a sealed system job. We inspect it and give a written price before any work starts.
Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.